What are patient/family satisfaction rates?
At the Orthopedics Institute, we measure patient and family satisfaction through a telephone survey about a child and family’s experience. This measure is based on the how each patient/family answers the question: “Please rate the overall quality of care received at the Orthopedics Institute at Children’s Hospital Colorado.”
Why do we measure satisfaction rates?
It’s important to us that every patient and family has an excellent experience at the Orthopedics Institute, which is why we ask families to share feedback about their experience after they leave the hospital.
We’re rated “excellent” or “very good” by 94% of families
In 2012, families rated their experience at the Orthopedics Institute as excellent or very good 94% of the time. This is a 1% increase in satisfaction from our 2011 rating of 93%.
Our 2012 patient satisfaction scores
Here is a breakdown of our satisfaction scores from last year:
Even though we already compare favorably to orthopedics programs at children's hospitals in the country, our goal is to deliver 100% excellence each and every time we interact with you.
How has the Orthopedics Institute at Children’s Colorado been able to improve our satisfaction rates?
We use each family’s feedback to improve our performance on everything from the way we schedule appointments, to the way we care for patients and interact with families. We’re also focused on improving access by getting patients in for an appointment the same day or next day, and then seeing them on time when they get here.
What is the source of this data?
A third-party company conducts the telephone call survey on our behalf and then compiles the patient satisfaction data.
How often will this information be updated?
We continually track patient satisfaction and publicly report the information on a regular basis on this website.
If you ever feel that something is not excellent about your care, please let us know so we can work with you to resolve any problems. And if you receive a patient satisfaction survey phone call, please take the time to share your honest feedback; it helps us learn more about how we can exceed your expectations.
Learn more about quality and patient safety at the Orthopedics Institute.